Return Policy - ShopBISM

BLIND INDUSTRIES & SERVICES OF MARYLAND (BISM)

CREDIT & RETURN POLICY

At BISM, customer satisfaction is our priority. To ensure prompt resolution of order discrepancies, please review the following policy.

Damaged Items

Claims must be reported within 10 business days of delivery.
Visible damage must be noted on the carrier's delivery receipt before signing.
Concealed damage must also be reported within 10 business days.
Items must be returned in original packaging.

Items Shipped in Error

Claims for incorrect items must be reported within 10 business days of delivery.
Products must be returned in original packaging and resalable condition.

Product Shortages

Claims for shortages must be reported within 7 business days of delivery.
BISM will either ship the missing product(s) or issue a credit.

Defective Items

Claims must be submitted within 30 calendar days of the invoice date.
Items must be returned in original packaging.

Return Authorization (RA)

An RA number is required for all damaged, defective, or incorrectly shipped items.

When requesting an RA, please provide:

Invoice or transaction number
Date of purchase
Description of issue

Additional Conditions:

RA numbers are valid for 10 business days from issuance.
BISM may request photos and/or arrange merchandise pickup.
Replacement product or credit will be issued as appropriate.

Standard Returns

Returns for credit are accepted within 30 calendar days of the invoice date when merchandise is:

In resalable condition
In original packaging
Approved for return by BISM

At BISM's discretion, returns may be accepted up to 180 days from the invoice date if the item remains active and resalable.

A 15% restocking fee may apply to approved returns accepted after the initial 30-day period. Unless the return results from a BISM error, customers are responsible for all return freight charges.

Resalable Condition

Products must be returned: